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Expert support. Ongoing or flexible. Built around your needs.
IT environments don't stand still. As infrastructure, applications, and business requirements evolve, monitoring and observability platforms need to be continuously maintained, tuned, and improved.
Loop1 provides expert-led SolarWinds services that combine deep engineering expertise, best-practice guidance, and flexible delivery models to support your environment at every stage.
We don’t just keep the lights on. We stabilize, optimize, and evolve your SolarWinds Platform, not just respond when something breaks. We help you move up the maturity curve, deliberately, measurably, and sustainably.
Every organization's needs are different. Some require continuous support, oversight, and improvement of their SolarWinds environment, while others need specialist expertise for defined projects, challenges, or periods of increased demand.
Continuous SolarWinds support, oversight, and improvement through a structured service relationship designed around the criticality of your environment.
Choose the level of support that fits your needs:
Reactive Services — expert platform support focused on availability, stability and recovery.
Proactive Services — everything in Reactive, plus continuous optimization, enhancements and strategic guidance.
Flexible access to Loop1's SolarWinds expertise for defined requirements, projects or technical challenges, without an ongoing service agreement.
How it works:
Purchase a pre-paid block of service hours, available to use over a 12-month period.
Ideal for upgrades, tuning, integrations, troubleshooting, enhancements, and other defined technical activities.
Both models are delivered by the same experienced Loop1 engineers and guided by the same best-practice and governance framework.
Our Ongoing Services provide structured, annual or multi-year support for organizations that rely on SolarWinds as critical operational infrastructure. Choose the service level that matches the ongoing support, optimization, and strategic oversight your environment needs.
Two ongoing SolarWinds service options, both delivered by our global engineering team and guided by the Loop1 Monitoring Maturity Model (L1M3).
Keep the SolarWinds Platform available, stable, and recoverable.
Best fit: teams that manage their own monitoring strategy but need a reliable expert escalation path.
Continuous optimization that raises monitoring maturity.
Best fit: teams that want continuous improvement, stronger monitoring maturity, and measurable value from their SolarWinds investment.
Flexible Services give you access to Loop1's senior SolarWinds expertise through a pre-paid block of service hours, without committing to an ongoing service agreement.
Starting from 40 hours and available to use over a 12-month period, your hours can be used for defined projects, technical challenges, and planned activities, scheduled in collaboration with the Loop1 engineering team.
Many customers begin here and transition to our onging service as their environment expands, and the value of continuous oversight becomes evident.
| Ongoing services | Flexible services | |
|---|---|---|
| Service options | Reactive or Proactive | Pre-paid service hours |
| Best for | Organizations that need continuous platform support, oversight, and/or optimization | Organizations that require access to flexible services and support hours |
| Engagement model | Annual or multi-year service agreement | Prepaid block of hours, valid for 12 months |
| Primary goal | Maintain platform stability and progressively improve performance, capability and maturity | Resolve specific issues or deliver defined tasks as needed |
| Ongoing oversight | Yes — level depends on Reactive or Proactive service | No ongoing daily oversight |
| Health & Stability | Continuous health and stability oversight | Delivered when requested/scoped |
| Optimization | Included within Proactive Services | Available as a defined activity |
| Upgrades & enhancements | Included/planned within Proactive Services | Delivered using service hours |
| Strategic Governance | Included within Proactive Services | Not included as an ongoing function |
| Incident response | 24×7 break-fix support | Delivered using available hours, subject to service scheduling |
| Commitment | Ongoing contractual relationship | No ongoing service contract beyond purchased hours |
| Learn more about our ongoing services | Learn more about our flexible services |
Unmatched SolarWinds expertise
With 38+ SolarWinds Certified Professionals and decades of hands-on experience, Loop1’s global engineering team delivers expert-led support, structured optimization, and Architect-driven strategic guidance across complex SolarWinds environments.
Maturity-led, not task-driven
Every engagement is anchored to your current state and desired outcomes, using Loop1’s Monitoring Maturity Model (L1M3) to guide priorities, roadmap decisions, and measurable progress.
Whether you choose an ongoing or flexible engagement, our services are designed to improve the reliability, effectiveness, and long-term value of your SolarWinds Platform — not simply keep it running.
Designed to evolve with your SolarWinds environment
Our service model adapts as your SolarWinds footprint grows, supporting:
Expansion across additional monitored services
Hybrid and cloud-first architectures
Increasing automation and AIOps adoption
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