Loop1 Technical Support

The Loop1 service desk provides 24×7 support, delivered by experienced engineers who understand real-world operational environments. Whether you’re dealing with an urgent incident, a platform issue, or need guidance on configuration and usage, our team is here to help you resolve issues efficiently and with confidence.

The methods for contacting our support team are outlined below:

• Email our support team for assistance or to follow up on an existing issue

• Log a case online via our service desk (ServiceNow) portal for structured case tracking and updates

• Call us directly (see below) to speak with a support engineer, during local business hours

While our service desk is here to help when issues arise, Loop1 also supports teams looking to strengthen performance, reduce risk, and plan what comes next. Explore the options below to see how we can help beyond day-to-day support.