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SolarWinds® monitoring services

Managed where it matters. Flexible where it counts.

Expert-led SolarWinds monitoring services designed to keep your platform stable, optimized, secure, and aligned to real operational outcomes. Whether through structured proactive management or flexible on-demand expertise, Loop1 ensures your SolarWinds environment continuously evolves, not just reacts.

Modern IT environments don’t fail because teams don’t care; they fail because monitoring and observability platforms aren’t continuously maintained, tuned, and evolved as the business changes.

Loop1 provides architect-led SolarWinds monitoring management that combines daily operational care, strategic oversight, and structured governance.

We don’t just keep the lights on. We stabilize, optimize, and evolve your SolarWinds Platform, not just respond when something breaks. We help you move up the maturity curve, deliberately, measurably, and sustainably.

What we do

Loop1 acts as an extension of your team, providing ongoing oversight, improvement, and expert support across your monitoring and observability stack. Built specifically for the SolarWinds Platform, with best-practice monitoring principles that extend across hybrid environments.
Architect-led governance & roadmap alignment
Daily health monitoring & proactive remediation
Alert noise reduction & performance optimization
Platform upgrades & structured change control
Maturity progression using the L1M3 framework

Our service models

Every organization’s needs are different. Some require continuous, hands-on management of their monitoring and observability platforms, while others need expert support only at specific moments. The right level of support depends on your environment, internal capabilities, and the criticality of your monitoring platforms.

We offer two structured SolarWinds service models:

Proactive services - a comprehensive, ongoing managed engagement

On-demand services - flexible, expert-led support when you need it.

Both models are delivered by the same Loop1 engineers and guided by the same best-practice and governance framework.

Proactive services

Our core offering. Best for organizations that want predictability, stability, and continuous improvement.

Proactive services is Loop1’s comprehensive SolarWinds monitoring managed service, designed for organizations that rely on SolarWinds as business-critical infrastructure. Delivered as an ongoing partnership, this model combines daily operational care, continuous optimization, 24×7 break-fix support, and architect-led strategic oversight to ensure your platform remains stable, secure, and continuously improving.

What it looks like in practice

Proactive services combine day-to-day operational care with long-term platform evolution, delivered by the same Loop1 engineers throughout the engagement.
Foundation & readiness New

Foundation & readiness

  • Platform validation & baseline assessment
  • Architecture review and best-practice alignment
  • Access validation & structured onboarding
  • Initial roadmap & monitoring maturity benchmarking
Daily operational care

Daily operational care

  • Daily health & availability checks
  • Review of alerts, logs, polling engines, & platform performance
  • Early identification of defects, degradation, or risk
  • Proactive ticket creation for remediation
Continuous Optimization New

Continuous Optimization

  • Alert health & noise reduction
  • Performance & capacity trend analysis
  • Patch & upgrade planning
  • Integration & customization validation
  • Change tracking & configuration governance
Strategic oversight New

Strategic oversight

  • Roadmap & reference architecture
  • Quarterly business reviews (QBRs)
  • Maturity scoring & progress tracking
  • Ongoing alignment with business priorities
Platform upgrades & enhancements New

Platform upgrades & enhancements

  • Up to four annual platform upgrades
  • Feature adoption & continuous improvements
  • Enhancements aligned to your stated roadmap
24x7 break-fix support New

24x7 break-fix support

  • Global incident response for in-scope platforms
  • Named incident management for high-severity events
  • Problem management for recurring or systemic issues
  • Distributed engineering coverage (US, UK, EU, APAC) 

The result: a monitoring and observability platform that works for you, not against you.

On-demand Services

Flexible expertise, when you need it the most

On-demand services are delivered as a flexible engagement. Loop1 provides targeted, expert support for defined initiatives or challenges, without the need for an ongoing partnership.

A pre-paid block of hours (minimum of 40) is purchased and used as needed over a 12-month period. Work is scheduled in collaboration with the Loop1 engineering team, providing flexible access to senior expertise when it matters most.

Common use cases include:

  • Platform upgrades or migrations
  • Alert tuning and remediation
  • Dashboard, report, or integration development
  • Short-term performance or stability issues
  • Break-fix support and remediation

 

On-demand services are ideal when:

  • You need help fast
  • The scope is clearly defined
  • You want access to expertise without a long-term commitment

 

Many customers begin here and transition to our proactive service as their environment expands, and the value of continuous oversight becomes evident.

Proactive versus on-demand services

Choose the service level that best reflects your needs today

Proactive service On-demand service
Best for Organizations that want predictable outcomes, platform stability, and continuous improvement Organizations that require flexible, on-demand expert service and support
Engagement model Annual proactive service contract Pre-purchased bank of service hours (valid for 12 months)
Primary goal Prevent issues, reduce noise, and improve monitoring and observability maturity over time Resolve specific issues or deliver defined tasks as needed
Day-to-day oversight Daily health checks and proactive monitoring No ongoing daily oversight
Issue detection Issues are identified proactively, before users are impacted Issues are addressed once raised by the customer
Alert & noise reduction Continuous alert optimization, performance tuning, and capacity analysis Performed only when requested
Upgrades & patching Planned, tested, and validated platform upgrades (up to 4 annually) Delivered as defined, scoped initiatives
Strategic Governance Architect-led roadmap, QBS, maturity tracking, and change governance No ongoing roadmap ownership or governance structure
Change Management Structured change control and CAB participation Changes delivered per requestion
Incident response 24x7 global break-fix support for in-scope platforms Available on demand, using banked service hours
Learn more about our proactive service Learn more about our on-demand service

How we're different

Unmatched SolarWinds expertise
With 38+ SolarWinds Certified Professionals and decades of hands-on experience, Loop1’s global engineering team delivers expert-led support, structured optimization, and Architect-driven strategic guidance across complex SolarWinds environments.

Maturity-led, not task-driven
Every engagement is anchored to your current state and desired outcomes, using Loop1’s Monitoring Maturity Model (L1M3) to guide priorities, roadmap decisions, and measurable progress.

Whether you engage us proactively or on demand, our services are designed to improve the reliability, effectiveness, and long-term value of your SolarWinds Platform — not just keep it running.

Designed to evolve with your SolarWinds environment
Our service model adapts as your SolarWinds footprint grows, supporting:

Expansion across additional monitored services

Hybrid and cloud-first architectures

Increasing automation and AIOps adoption

As your tooling, teams, and priorities change, your service model doesn’t need to be reinvented; it adapts.

Let's put your monitoring & observability to work

Whether you need ongoing proactive support or expert help on demand, we’ll help you take the next step with confidence.
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